1. Nature of our products
Antara Solutions LLC sells digital products only: editable design template kits, printable resources, creative learning kits, downloadable resource packs and digital memberships. Delivery is electronic and immediate: by download link, by email or by access to a members' area. Nothing is shipped and, because the content is delivered instantly, products cannot be physically returned.
2. Right of withdrawal
Digital content with immediate delivery. By completing your purchase you expressly request that delivery begins immediately and you acknowledge that, once access is granted or the files are made available, you lose the 14-day right of withdrawal that applies to distance purchases in some jurisdictions. This waiver is what allows us to deliver the product instantly. It is shown before every purchase in our stores, and it is a condition of the sale.
3. When we do refund
We issue a refund where all three of the following are met:
- there is a verifiable technical fault attributable to us that prevents you from accessing or downloading the product, or that makes what was delivered materially different from what was advertised;
- you have reported it to info@antarasolutionsllc.com (or to the support address shown in the store where you purchased), giving us a reasonable opportunity to resolve it; and
- the issue could not be resolved within a reasonable time.
We also refund, without further conditions, any duplicate charge or verifiable billing error, and any charge for a product you were never given access to because of an error on our side.
4. When a refund does not apply
The following are not grounds for a refund, among others:
- you did not like the product, or it did not meet expectations you formed without reading the product description;
- you are not using it, or cannot find the time to use it;
- you changed your mind after accessing the content;
- you do not know how to use the third-party design or editing tools the product is built for (for example, Canva);
- your computer, printer, software or internet connection does not work, or does not meet the requirements stated in the product description;
- you purchased by mistake after already accessing or downloading the content;
- you purchased the same product more than once using different email addresses.
5. Individual packs and add-ons
Individual packs, add-on kits and any other product sold as an extra to a main purchase are non-refundable once they have been accessed or downloaded.
6. Subscriptions and memberships
- You may cancel at any time, from your account or by writing to us, with no explanation required and no penalty. Cancellation stops the next renewal.
- You keep access until the end of the period already paid for. Periods already charged and used are not refunded pro rata.
- If a renewal was charged and you contact us within 7 days of that charge without having accessed the content during the new period, we will refund the renewal as a courtesy.
7. How to request a refund
Write to info@antarasolutionsllc.com from the email address you purchased with, and include: your full name, the order or transaction number, the date of purchase, and a description of the problem (screenshots help). We reply within 48 business hours.
Approved refunds are issued to the original payment method within 5–10 business days. Depending on your bank or card issuer, it may take a few additional days for the amount to appear on your statement.
8. Chargebacks and disputes
If you have any problem, please contact us first: we reply and we resolve. Opening a dispute or chargeback with your bank without giving us the opportunity to resolve the matter constitutes a breach of our Terms & Conditions. In that case we will suspend access to the product and provide the card issuer with our evidence of delivery, access and use.
9. Contact
For any question about this policy or about a specific order: info@antarasolutionsllc.com. Our full company details appear at the bottom of this page and on our contact page.