How to reach us
Company, billing and general enquiries: info@antarasolutionsllc.com
Store customer support (Deco Magic / Magic Party Kit orders): mundoinfantildigital10@gmail.com
Response time: within 48 business hours (Monday to Friday).
Languages: English and Spanish.
Both addresses reach the same team, so use whichever appears on your receipt or in the store where you purchased. Our support is handled directly by email. There is no phone line or live chat: writing to us is the fastest way to get a documented answer, and it lets us look up your order before replying.
What to include in your message
- The email address you used to purchase (please write from it if you can).
- The order or transaction number from your receipt, and the date of purchase.
- The name of the product and the store where you bought it.
- A description of the issue; screenshots help us solve it faster.
Common requests
I did not receive my download link or access email
Check your spam or promotions folder first. If it is not there, write to us with the email you purchased with and we will resend it or link your access manually within 48 business hours.
I want to cancel a subscription or membership
You can cancel at any time from your account, or by writing to us with the email of the subscription. Cancellation stops the next renewal and you keep access until the end of the period already paid for. No explanation needed, no penalty.
I want to request a refund
Read our Refund Policy first: our products are digital with immediate delivery, so refunds apply to verifiable technical faults on our side, duplicate charges and billing errors. Then write to us with the details above. Approved refunds go back to the original payment method within 5–10 business days.
I do not recognise a charge
Charges appear on your statement under our company name or the name of the store where the purchase was made. If you do not recognise one, write to us with the amount and date before opening a dispute with your bank: we will identify it and, if it is an error, refund it right away.
I have a question about my data
You can ask us to access, correct or delete your personal data at any time. See our Privacy Policy and write to the same address.
Company details
ANTARA SOLUTIONS LLC
Limited liability company registered in the State of Wyoming, USA · EIN 42-3741921
30 N Gould St, Ste R, Sheridan, WY 82801, United States
info@antarasolutionsllc.com